Capability Development
Role-based training, in-seat coaching and site champions so improvements survive after the consultants leave.
The problem
What the operation is seeing
Most FMS training happens once, at go-live, and is forgotten within a roster cycle. New operators and dispatchers learn from whoever sits next to them, and good practice erodes shift by shift.
Signs this applies to you
- Wide variation in spot, load and payload between operators
- Dispatchers who learned the system from each other, not from training
- Supervisors who do not use FMS data to run their shift
- Improvements that fade within months of a project ending
Where it shows up
The losses this service goes after
- Fleet capability
- Tonnes moved
Spot and loadPositioning and loading time
Spotting times that vary by operator far more than by shovel or face.
TBOS intervention
What we do
- 1
Role-based training
For operators, dispatchers, supervisors, engineers, geologists, surveyors and managers, each built around what that role does with the system.
- 2
In-seat coaching
Coaching in the dispatch chair and the cab, including real-time coaching on dynamic dispatch and optimiser use.
- 3
Site champions and train-the-trainer
Internal champions developed to keep coaching after TBOS leaves, with materials they own.
Deliverables
What you receive
- Training needs analysis by role
- Role-based materials the site owns and maintains
- Coaching records and competency checks
- Trained site champions with a sustainment plan
Outcome
What changes, and how it is measured
- Less variation between operators and crews
- Dispatchers and supervisors using the system to run the shift
- Gains built to last beyond the engagement
Not sure this is where your tonnes are going?
The performance review shows which losses matter most at your operation, before you commit to any service.