Dispatch Optimisation
Truck allocation, queueing and shovel coverage tuned so the optimiser and the dispatchers work the same plan.
The problem
What the operation is seeing
Dispatch is where fleet productivity is won or lost minute by minute. When the optimiser works from an outdated road network, wrong priorities or unrealistic travel times, dispatchers stop trusting it, override it, and the mine runs on habit instead of logic.
Signs this applies to you
- Trucks queued at one loading unit while another waits
- High manual assignment rates on every shift
- Shovel hang time rising without a change in fleet size
- Crusher starved or flooded at predictable times
Where it shows up
The losses this service goes after
- Fleet capability
- Tonnes moved
QueueingWaiting at shovels and dumps
Three trucks queued at one shovel while another loading unit waits for trucks.
TBOS intervention
What we do
- 1
Allocation logic review
Priorities, material blending constraints, shovel rates and travel-time models examined against actual cycle data.
- 2
Queue and match analysis
Truck-shovel match factor and queue behaviour analysed by shift, loading unit and destination.
- 3
Control-room practice
Override patterns traced to their causes, and dispatcher routines redesigned with the people who run them.
- 4
Tuning and verification
Changes made in controlled steps and measured shift by shift, so each adjustment is judged on its measured effect.
Deliverables
What you receive
- Queue, hang-time and match-factor analysis by loading unit and shift
- Corrected optimiser and allocation configuration
- Dispatcher playbook for common constraints and upsets
- Before-and-after measurement over an agreed period
Outcome
What changes, and how it is measured
- Less truck queueing and shovel hang time, measured per shift
- Lower manual override rate with dispatchers trusting the system
- More consistent feed to the crusher or stockpile
Not sure this is where your tonnes are going?
The performance review shows which losses matter most at your operation, before you commit to any service.